Refund policy

4. Returns & Refunds

4.1 Unboxing Video Requirement: To be eligible for any return, replacement, or refund claim, the customer must provide a clear, uncut unboxing video showing the sealed package being opened. Claims submitted without a valid unboxing video will not be accepted, as this is our primary method of verifying product condition upon delivery.

4.2 Damaged or Defective Products: If a product arrives damaged or defective, customers may request a return/replacement within  e.g., 48–72 hours of delivery, subject to submission of the unboxing video as proof.

4.3 Returns are only applicable for damaged, defective, or incorrect items. We do not offer returns for reasons such as change of mind, incorrect size/preference, or buyer's remorse, unless otherwise stated on the product page.

4.4 Once a return request is approved, the customer will be provided instructions for the return process (pickup or self-ship, as applicable).

4.5 Refunds, once approved, will be processed within e.g., 7–10 business days to the original payment method, or store credit may be offered as an alternative.

4.6 Products must be returned in their original packaging, unused, and with all tags/accessories intact (where applicable).